Patient Rights

Salem Surgery Center

Patient Rights and Responsibilities

Salem Surgery Center's team of staff and physicians is dedicated to providing quality, personalized healthcare to the members of our community.

Our plan of care encompasses all aspects of your surgical experience. Your pre-operative intra-operative and optimal recovery needs will be met to the best of our ability while you visit our center. At the Salem Surgery Center your rights include the following:

Safe considerate and respectful care
Privacy, personal and informational
Be kept well-informed and participate in your healthcare decisions
Know the names and roles of care-givers
Be fully informed of risks, benefits, expected outcomes and alternative treatments for scheduled procedures
Consent to or refuse treatment without being subjected to discrimination or reprisal
An advance directive, such as a living will, health care proxy, or surrogate decision maker. SSC will not honor a DNR
Confidentiality of your medical record and the right to review your medical record
Awareness of the potential ownership interest in the facility by your physician
Consultation with a specialist
Participate in your pain management treatment to enhance your recovery
Consent to or decline to take part in research affecting your care
Know about center rules that will affect you, your treatment and your financial obligations
Access protective services
Access to an interpreter
Accommodation of special needs for handicapped or sensory impaired persons
Explanation of the need for your transfer to another facility

You have the responsibility to:

Provide information about your present and past health history and medications
Ask questions when you do not understand information or instruction
Keep your health care providers informed of your level of discomfort in a timely manner to maximize the effectiveness of your pain management treatment plan
Be considerate of the rights of other patients, center staff and center rules and regulations
Inform us if you have an advance directive and provide a copy to the center
Comply with the treatment plan and instructions for follow-up care
Assure financial obligation for healthcare services received are promptly met
Inform center personnel of any special needs accommodations required

To voice concerns or grievances regarding care received please contact:

Cathy D'Entremont- SSC Administrator @ 603-898-3610

Ombudsman -NH 603-271-2751

Department of Public Health/Human Services NH 1-800-852-3345 x 4592

Accreditation Association for Ambulatory Health Care (847)853-6060

Medicare Beneficiary Ombudsman at www.cms.hhs.gov/center/ombudsman.asp